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Based in North America, Zac brings over eight years of biotechnology industry experience. His background combines scientific expertise with business acumen, including extensive work with mass spectrometry vendors and research laboratories.

His specialisations in discovery proteomics, quantitative proteomics, antibody sequencing, and immunopeptidomics position him ideally to support the North American research community. Anderson holds Science degrees from the University of Guelph, complemented by studies in Business and Administration.

Dr Britta Diedrich, Senior Business Development Manager for Europe at IonOpticks brings, a strong foundation in both science and industry, dedicated to supporting researchers in achieving their goals. Trained as a biological technician before earning her PhD in proteomics at the University of Freiburg, she understands the challenges scientists face at the bench and brings first-hand insight into how advanced LC-MS solutions can accelerate discovery.

During her five and a half years at Agilent Technologies, Britta partnered with customers across applied markets, academia, and the private sector to implement LC/MS instrumentation for small molecule applications. She built long-term relationships by translating complex technology into practical solutions, ensuring laboratories could maximise the value of their systems and workflows.

Most recently, at Evosep, she spent more than three years helping researchers adopt the Evosep One platform and consumables to simplify and scale their proteomics workflows. At IonOpticks, Britta continues this customer-first approach, working closely with scientists to connect their needs with innovative column technologies that deliver impact in proteomics research.

Dr Ying Ying Chan, Sales Director for APACI & MEA, leads commercial strategy and revenue growth across Asia-Pacific and the Middle East. Based in Singapore, she plays a key role in strengthening IonOpticks’ presence across one of the company’s most important growth regions, working closely with customers, distributor partners and internal teams to support sustainable regional growth.

In her role, Ying Ying oversees regional sales targets, forecasting and commercial planning, while helping to build IonOpticks’ Key Account Management approach with strategic customers. She works closely with distributor partners across the territory to strengthen market engagement, improve customer support and ensure researchers have access to the technologies and expertise needed to advance their LC-MS proteomics workflows.

Ying Ying holds a PhD in Biochemistry from the National University of Singapore and brings extensive experience across the life sciences sector. Her career includes roles with Thermo Fisher Scientific, Sartorius and Illumina, giving her a strong background across scientific technologies, customer engagement and commercial leadership. At IonOpticks, she brings this experience to support the company’s continued growth across APAC and MEA, connecting regional market needs with innovative chromatography solutions for proteomics research.

Dr Joris Frenz, Business Development Manager for Europe, holds a deep passion for supporting researchers and advancing proteomics through innovative analytical solutions. With a BSc and MSc in Biochemistry and a PhD from the German Cancer Research Center (DKFZ) in Heidelberg, where he studied the proteogenomics of osteosarcoma using LC-MS-based proteomics, he brings an immense scientific background that helps him understand the challenges scientists face in their work.

He first gained customer-facing experience as a Field Marketing Representative at Proteintech during his PhD, where he built valuable connections with the scientific community. He then broadened his expertise as a Data Analyst at Picea Biosolutions, helping to optimise the production of high-purity proteins and complex mixtures – experience that sharpened his ability to translate technical complexity into practical solutions for researchers.

With more than a decade of academic and political representation roles, Joris is skilled in building relationships, listening to diverse perspectives, and creating opportunities for collaboration. At IonOpticks, he is committed to partnering with scientists across Europe, ensuring they have the right tools and support to maximise the impact of their research.

Haley brings over a decade of experience as a client-facing mass spectrometry specialist and scientific project manager, with deep expertise spanning proteomic and biologic characterisation programs from early discovery through IND filing and post–Phase III clinical trials. With a strong reputation for precision, technical rigor, and cross-functional leadership, Haley combines advanced scientific capability with strategic project oversight to deliver high-impact outcomes.

She holds an Associate of Arts in Biology from Bard College, a Bachelor’s degree in Biochemistry, and a Master’s degree in Biomedical Sciences from Northeastern University. Her career spans academia, industry, and CRO environments, with roles at leading institutions including Harvard Medical School, Pfizer, and Biognosys. Across these positions, she has managed mass spectrometry platforms, developed advanced proteomic workflows, and contributed to regulatory submissions and peer-reviewed research.

A prolific contributor to the scientific community, Haley has co-authored numerous peer-reviewed publications and conference abstracts across proteomics, therapeutic development, and translational research. Her work reflects a sustained commitment to advancing the application of mass spectrometry in both discovery and clinical settings. In her role at IonOpticks, she supports researchers with deep technical expertise and a focus on enabling high-quality, reproducible scientific outcomes.

As Field Application Specialist across Europe, Dr Anuar Makhmut brings considerable expertise in mass spectrometry–based proteomics, specialising in the development and application of ultra-sensitive, high-throughput, and robust proteomic workflows.

He completed his PhD at Charité, Universitätsmedizin Berlin, where his research focused on developing sensitive proteomics workflows for ultra-low input samples and applying them across basic, translational, and clinical research.

Throughout his research career, Anuar collaborated with academic, clinical, and industry partners on multidisciplinary projects spanning technology development and biological applications. His work has resulted in peer-reviewed publications, presentations at major international conferences, and invitations to review scientific manuscripts.

In his role at IonOpticks, Anuar supports researchers across Europe in designing, optimising, and implementing proteomics workflows tailored to their research goals. He enjoys working closely with lab-based users to solve technical challenges and identify the approaches that will generate the most meaningful and reliable data, helping them get the most from their experiments.

As Field Applications Specialist across APACI & MEA, Zhaoguan Wu brings extensive hands-on experience in LC-MS, proteomics, and immunopeptidomics, with a strong focus on developing, optimising, and supporting advanced analytical workflows.

His academic background spans analytical chemistry and biomedical sciences across Asia and North America, giving him a multidisciplinary perspective that bridges analytical science and biology.

Most recently, Zhaoguan worked as a proteomics and immunopeptidomics platform specialist in Montréal, Canada, where he managed high-resolution LC-MS platforms, developed and optimised proteomic workflows, and supported researchers across a broad range of scientific projects.

Having worked extensively at the LC-MS bench, Zhaoguan brings first-hand experience of the practical challenges researchers face, including precious samples, demanding experiments, tight timelines, reproducibility requirements, and unexpected technical issues. Having also lived and worked across different languages and cultures, he is experienced in collaborating with scientists from diverse backgrounds and understanding both their research goals and the challenges involved in achieving them.

In his role at IonOpticks, Zhaoguan supports researchers across APACI & MEA in troubleshooting technical challenges, optimising workflows, and implementing approaches suited to their research needs. He enjoys working closely with scientists to understand what they are trying to achieve and helping them generate reliable, meaningful results from their experiments.

Speak with Jenna about your experience, if you wish to provide feedback on our products or services, troubleshooting and general technical support.

As Research Engagement Specialist, Sophie Nichols brings a strong scientific foundation to her user-facing role within our Global Commercial team.

Based in our UK facility in Oxfordshire, Sophie works to proactively engage with customers and collaborators right across the UK, Europe and North America – sharing the latest product insights and scientific developments, supporting customer success, and gathering valuable feedback for our product and R&D teams.

Sophie holds an MChem in Medicinal and Pharmaceutical Chemistry from Loughborough University, and went on to work at Evotec; first in large-scale API production at their pilot plant, then moved to the DMPK department where she specialised in small-molecule bioanalysis for pre-clinical studies. Her close, hands-on experience gained with high-end LC-MS/MS systems at Evotec continues to inform her work and the support she provides to researchers today.

As Global Events Manager, Annie brings over 20 years of experience across global corporates and technology sectors. She delivers high-impact campaigns and events that drive measurable results, elevate brand visibility, and deepen customer engagement. With a focus on customer centricity, Annie blends strategic precision with creative storytelling to craft immersive experiences, from international trade shows and product launches to thought leadership symposiums, that spark meaningful connections and lasting impact.

Annie holds a degree in International Hospitality Management from Bournemouth University and was awarded a scholarship from the Savoy Educational Trust to study at IHTTI School of Hotel Management in Switzerland. She’s particularly passionate about showcasing IonOpticks’ groundbreaking work in proteomics and analytical science, connecting innovation with the scientists accelerating medical breakthroughs to improve health.

Curious by nature and always evolving, Annie is actively exploring the world of AI to uncover smarter, faster ways to solve problems and drive innovation in marketing and events.